fatchai Responsible Gaming: Play Smart, Stay in Control

Staying in control of your gaming starts with simple, consistent habits that protect your time and money. The tips below are designed to help players in the Philippines enjoy fatchai as the entertainment experience it is meant to be — without letting it interfere with the more important parts of life.

• Set a budget before you play. Decide on a fixed amount you are comfortable losing before you start any session. Treat that amount the same way you would a budget for a night out or any other leisure activity. Never exceed it, and never fund gaming with borrowed money or funds set aside for essential expenses.
• Use a clock or timer. It is easy to lose track of time when playing slots or live casino games. Set a timer on your phone before you begin and commit to stopping when it goes off, regardless of whether you are winning or losing.
• Take regular breaks. Step away from the screen at regular intervals — at least once every hour. Use that time to stretch, drink water, and refocus on the real world around you.
• Never chase losses. Losses are a normal part of gaming. Accepting that you may not win back what you have lost in a single session is one of the most important mindset shifts a player can make. Chasing losses almost always leads to bigger losses.
• Keep gaming in perspective. Winning is never guaranteed on any platform. Think of the amount you deposit as the cost of your entertainment — just as you would with a movie ticket or a meal out — and celebrate any winnings as a bonus, not an expectation.
• Avoid gaming when emotional. Stress, sadness, or frustration can cloud judgment and lead to impulsive decisions. If you are not in a calm, clear headspace, step away from the platform until you feel more balanced.
• Talk to someone you trust. Whether it is a family member, close friend, or a professional counsellor, sharing how you are feeling about your gaming habits can be an important first step toward maintaining healthy behaviour or getting the help you need.

The fatchai platform is strictly for adults aged 18 and above. We take our obligation to protect minors extremely seriously and have multiple layers of verification in place to prevent underage individuals from accessing our services. During the registration process, all applicants are required to confirm their age, and we conduct Know Your Customer (KYC) identity checks that include age verification using government-issued identification accepted in the Philippines.

We urge all parents and guardians to take an active role in supervising the online activities of children and teenagers in their household. Practical steps you can take include activating parental controls on devices used by minors, keeping your fatchai login credentials private and secure, logging out of your account whenever you leave a shared device, and using device-level content filters that block access to gaming and gambling websites.

If you have reason to believe that a minor has gained access to a fatchai account — whether through your credentials or by registering independently — please contact us immediately at [email protected]. We will investigate promptly, suspend the account in question, and handle the matter in full compliance with applicable Philippine child protection regulations. No child's safety concern is too small to report, and every report is treated with complete confidentiality.

There is no shame in asking for help when gaming starts to feel out of control. Problem gambling is a recognised condition that responds well to professional support, and seeking help early significantly improves outcomes. If you or someone close to you is struggling, the most important step is to acknowledge it and take action — whether that means using fatchai's self-exclusion tool, speaking to a trusted person in your life, or reaching out to a professional organisation.

In the Philippines, support is available through several channels. The National Center for Mental Health (NCMH) provides counselling and mental health services and can be reached through their 24/7 crisis hotline at 1553. The Department of Health also offers resources and referrals for individuals dealing with behavioural addictions, including problem gambling. Local community health centres and barangay health workers can also point you toward appropriate support services in your area.

If you believe your gambling has become a problem, we encourage you to contact the fatchai support team at [email protected] to discuss activating your self-exclusion or cooling-off option before seeking further professional help. Our team is trained to handle these conversations with empathy, discretion, and a genuine focus on your wellbeing. You do not need to face this alone — we are here to support you in taking back control, and we will always treat your situation with the seriousness and respect it deserves.