fatchai Privacy Policy

When you register for and use the fatchai platform, we collect a range of personal and technical information necessary to provide our services. The categories below describe in detail what we gather and why it is required for account management and platform operations.

Account Information

To create an account on fatchai, you are required to provide your full name, date of birth, email address, mobile number, and a username and password of your choosing. This information is used to identify you as a registered user, verify your eligibility to participate in online gaming under Philippine law, and ensure that all communications from us reach the correct person. We may also request a government-issued ID — such as a Philippine postal ID, SSS card, or driver's licence — when verifying your identity during account opening or when processing withdrawal requests. Keeping this information current and accurate is your responsibility as a registered user.

Payment & Transaction Data

All financial transactions on fatchai are conducted in Philippine Peso (PHP ₱). When you make a deposit or request a withdrawal, we collect the details of the payment method used — such as your GCash number, bank account details, or e-wallet reference — solely to process the transaction and maintain accurate financial records. We do not store full card numbers or sensitive authentication data beyond what is strictly required. Transaction histories are retained for audit and regulatory compliance purposes as required under applicable Philippine financial regulations.

Device & Browser Data

When you access our platform — whether through a mobile browser, desktop browser, or any other interface — we automatically collect technical data including your IP address, device type, operating system, browser version, screen resolution, and referring URL. This technical data helps us optimise the platform for the devices most commonly used by our players in the Philippines, detect suspicious login activity, and prevent unauthorised access to accounts. None of this technical data is used to personally identify you in isolation; it is analysed in aggregate to improve platform performance and security.

Usage Data

We record information about how you interact with the fatchai platform, including the games you play, the time and duration of your sessions, pages you visit, features you use, and bets you place. This usage data helps us personalise your experience, recommend relevant promotions, and identify potential responsible gaming concerns at an early stage. Usage data is also essential for resolving any disputes that may arise regarding game outcomes or account activity, ensuring fair and transparent resolution for all parties.

fatchai uses the personal information it collects strictly for purposes that are necessary to operate the platform, fulfil our legal obligations, and improve the experience of players across the Philippines. We do not use your data for any purpose that conflicts with the reason it was originally collected, and we do not engage in the sale of personal data to third parties for marketing purposes.

• Account management: To create, verify, maintain, and secure your account, including identity verification and age checks required under Philippine online gaming regulations.
• Transaction processing: To process deposits and withdrawals in Philippine Peso, apply bonus credits, and maintain accurate financial records for audit purposes.
• Customer support: To investigate and resolve queries, complaints, and disputes submitted through our support channels, including email contact at [email protected].
• Platform improvement: To analyse usage patterns, fix technical issues, and develop new features that better serve our player community in the Philippines.
• Legal compliance: To meet our obligations under applicable Philippine laws and regulations, including anti-money laundering (AML) requirements and data protection rules.
• Responsible gaming: To monitor for signs of problem gambling behaviour and reach out to players who may benefit from support or self-exclusion tools.
• Communications: To send you important notices about your account, changes to our terms or policies, and — where you have opted in — promotional offers relevant to your interests.

Where we rely on your consent to send marketing communications, you may withdraw that consent at any time by contacting [email protected] or updating your notification preferences within your account settings.

fatchai does not sell, rent, or trade your personal information to third parties for their own commercial or marketing purposes under any circumstances. However, in order to deliver our services effectively and comply with our legal obligations, we may share limited and necessary data with specific categories of trusted third-party partners, as described below.

• Payment processors: We share transaction data — including your payment method details and transaction amounts in Philippine Peso — with licensed payment service providers strictly to process deposits and withdrawals on your behalf. These providers are contractually obligated to handle your data securely and only for payment processing purposes.
• Identity verification services: When verifying your age or identity, we may share your submitted ID documents with licensed identity verification providers who assist us in meeting our regulatory obligations under Philippine law.
• Game software providers: Our platform is powered in part by third-party game studios and software providers. These providers may receive technical session data necessary to deliver the games you play. They do not receive your full personal profile or financial records.
• Regulatory authorities: We are required by law to disclose certain information — including transaction records and identity data — to relevant Philippine regulatory and law enforcement authorities upon lawful request. We will always seek to verify the legal basis for any such request before complying.
• Fraud prevention services: We may share limited data with fraud detection and anti-money laundering screening services to protect the integrity of the platform and comply with our AML obligations.

All third-party service providers who handle personal data on our behalf are required to enter into data processing agreements that obligate them to apply appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.

As a user of the fatchai platform and as a data subject under applicable Philippine data protection law, you have meaningful rights over the personal information we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, you can contact our support team directly at [email protected].

• Right to access: You may request a copy of the personal data we hold about you at any time. We will provide this information in a clear, readable format within the timeframe required by applicable law.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can also update basic account details directly through your account settings panel.
• Right to deletion: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records (such as financial transaction history for AML compliance).
• Right to restrict processing: In certain circumstances — for example, if you contest the accuracy of your data while we investigate — you may request that we temporarily restrict processing of your information.
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where we process your data on the basis of your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, and we will cease such processing immediately upon receiving your objection.

We aim to respond to all valid data rights requests within 30 days. If a request is particularly complex or we receive a high volume of requests, we may need additional time and will notify you accordingly. We will never charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.